Obecnie poszukujemy osoby na stanowisko:

Event Control Specialist

nr_ref: 06/03/07-14
 

Miejsce zatrudnienia: Krak�w woj. ma�opolskie
wynagrodzenie: Do negocjacji
forma zatrudnienia: Umowa o prac�

We offer:
We can offer a good training and development program and of course a good career opportunity with an International organization. According to the Employer of the Year research organized by Kompas, Capgemini Poland is one of the most friendly company to work for.

Zadania:
Act as the central point of contact for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages
• Use the business service management tools set to priorities incident resolution based on commercial impact.
• Act as incident owner for all these issues, and use an incident management system to track all corrective
   actions taken.
• Use a Knowledge Management System/ Solutions Documentation Repository to resolve incidents with known
   causes.
• Provide amendment requirements for this KMS when errors or omissions are discovered.
• Escalate to third line and third party systems support teams as required.
• Follow instructions from these nth level support teams.
• Perform scheduled systems checks round the 24hour cycle.
• Perform a support handover at the beginning and end of every shift.
Deliverables:
• Escalate to Operations, Applications, 3rd line or 3rd party support teams as required upon receipt of an alert -
   within 5 minutes per team per Business Service/ Application.
• Perform scheduled system checks round the 24-hour cycle within 5 minute of the scheduled time.
• Create a Problem Mgt ticket containing complete and accurate information and assigned to the correct
   escalation point within 10 minutes of the alert being raised.
• Record complete and accurate information in the shift log for each critical alert received during that shift.
• Perform a support handover at the beginning and the end of every shift.
• Follow instructions from support teams as required measured by support team feedback Arrive punctually at the
   start of every shift. Where this not possible, ensure that either the previous shift or the shift team leader is
   informed in advance of the start of the shift.

Capabilities skills/ Experience Essential:
Technical A broad understanding of current enterprise scale IT infrastructure components and their inter-relationships is essential. The main requirements are:
• Server hardware (Compaq ProLiant G2, Sun Enterprise)
• Operating systems (Windows 2000 Server, Solaris 2.8)
• Network hardware (Cisco routers/switches/IOS)
• Network Protocols (TCP/IP, SNMP/MIB, DNS, DHCP)
• Databases (MS SQL 2000, Oracle 9i, Sybase)
• Middleware (Tibco, WebLogic) Other
• An excellent oral and written skills, as communications concisely over the phone is a core component of the job, as
   is incident reports, technical documentation, and distributed information emails will also be required regularly from
   the team.
• Availability to work on a rotating 24-hour a shift pattern, including (but not restricted to) night shifts.
• Flexibility to provide cover outside the shift pattern for other team members.
• Ability to work proactively and productively when unsupervised.
• Ability to form part of a cohesive team with collective responsibilities. Educational Requirements
• university level preferred Language Requirements
• good oral and written English Additional information
• Application language all applications must be submitted in English

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